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Feb 16, 2021

Mystery shopping and Customer Service specialist, Claire lives to inspire global businesses to thrive by delivering exceptional customer experiences in measuring and improving employees' performances.

She is a #5 Top 30 Global Customer Service Guru  UK, Top 10 CX Influencer and CX Thought Leader 2020. With 3 decades of expertise in Mystery shopping and Customer Service, Claire, AKA The Busy Queen Bee, is an authority in the Customer Experience Industry bringing a more holistic and comprehensive approach to Employee and Customer experience. 

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She is also the Author of 3 books; Thrive with the Hive, Thriving by Caring and The Secret Diary of a Mystery Shopper